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FAQ
Questions, answered.
A few common questions about MideSync. More in the dashboard once you start.
MideSync is a workspace for managing customer conversations across supported channels, with a shared inbox, configurable AI agents, automations, campaigns, analytics, and a business knowledge base.
Yes. You can create an account and start on the Free plan. Paid plans appear as Coming soon on this page until a payment provider is connected, so nothing here can send you to a checkout that cannot complete.
Yes. AI agents can be configured with a handoff message, and a teammate can take over a conversation when human attention is needed.
You can add knowledge entries for FAQs, products, pricing, policies, hours, and other business information, then configure each agent's instructions and tone.
Automations can react to events such as a new message, a detected keyword, or no reply. Actions include sending a message, assigning a teammate, adding a tag, starting AI, or notifying your team.
To exchange live customer messages, your workspace needs at least one supported channel connected through its required provider setup.
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Give every customer conversation a place to go.
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