Features
Everything you need to run customer messaging on autopilot.
From a shared inbox to AI that answers in seconds, MideSync brings the whole workflow together in one place.
Unified Inbox
Every customer conversation, in one organized inbox.
MideSync brings supported customer channels into one shared view your whole team can work from. Keep ownership, context, and follow-up in one place.
Sample workspace data
Amina Farah
nowCan I switch my order to tomorrow?
Jamaal Cafe
4mDo you deliver on weekends?
Rania & Co
1hThanks! That works for us.
AI Agents
Train an AI agent on your knowledge.
Configure an AI agent with your business knowledge, set its tone and personality, and let it handle customer questions automatically. It hands off to a human when needed.
Sample workspace data
Customer Support Agent
Active · knowledge base enabled
Tone
Professional and friendly
Knowledge
247 documents · indexed
Handoff trigger
When asked for a human
Example response
“Thanks for your question about order tracking. You can check your shipment status using your order number in the tracking portal. Is there anything else I can help with?”
Automations
Let automation handle the routine.
Set up simple rules that react to customer behavior — a new message, a keyword, silence — and automatically take action without manual work.
Trigger
New message
Logic
AI detects intent
Action
Auto-reply
Done
Customer helped
Auto-tag refund requests
If: Message contains 'refund'
→ Then: Tag as refund-request
Escalate if no reply
If: 5 minutes without response
→ Then: Assign to on-call agent
Start AI for new messages
If: New message received
→ Then: Start AI agent
Campaigns
Reach customers on WhatsApp, at scale.
Plan and send broadcast campaigns to your customers directly on WhatsApp, with approved templates and clear delivery tracking from send to read.
Sample workspace data
Weekend Sale — VIP
Scheduled · Sat 9:00
0
Recipients
0%
Delivered
0%
Read
Analytics
See what's happening in real time.
Track conversations, measure AI performance vs. human handling, monitor automation success, and see campaign results all in one dashboard.
Sample workspace data
This week
284 conversations
+18% from last week
Daily volume
64%
AI handled
2min
Avg. response
78%
Resolution rate
Channels
Connect all your channels to one inbox
Your customers use the platforms they prefer. MideSync brings every conversation — WhatsApp, Instagram, Messenger, Telegram, and website chat — into a single organized space.
Business messaging at scale
DMs and comments unified
Messenger
Facebook Messenger chats
Telegram
Bot and channel messaging
Website Chat
Live chat on your site
Knowledge Base
Teach your AI what your customers ask.
Build a knowledge base of FAQs, products, pricing, policies, and hours — and let your agents draw on it for accurate, on-brand answers.
Sample workspace data
Knowledge base
56 entries · powers AI replies
Shipping & delivery times
faqOrders ship within 24h and arrive in 1–3 business days…
Does this come in larger sizes?
productYes — most items run up to XXL and can be special-ordered…
Returns & refunds
policyYou can return unused items within 30 days of delivery…
Free to start · No credit card
Give every customer conversation a place to go.
Answer faster, automate the busywork, and keep every customer conversation in one place. It's free to start.